At De Ambassador, we aim to provide a seamless shipping experience. This Shipping Policy outlines our shipping methods, timelines, and other important information.
1. Processing Time
1.1 All orders are processed within 1-2 business days after payment is confirmed.
1.2 Orders placed on weekends or holidays will be processed on the next business day.
1.3 In the event of high order volumes, processing times may be extended. Customers will be notified of any delays.
2. Shipping Methods and Timelines
2.1 Standard Shipping: Orders shipped via standard shipping typically arrive within 5-7 business days after processing.
2.2 Expedited Shipping: Expedited shipping options are available at checkout and generally arrive within 2-3 business days after processing.
2.3 International Shipping: Delivery times vary by destination and typically range from 7-14 business days, excluding customs clearance times.
2.4 Shipping timelines are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.
3. Shipping Costs
3.1 Shipping costs are calculated at checkout based on the shipping method selected and the delivery location.
3.2 Free standard shipping is offered on orders over [RS/3000], unless stated otherwise in promotions.
4. Order Tracking
4.1 Once your order is shipped, you will receive a confirmation email with tracking information.
4.2 Use the tracking number provided to monitor your shipment’s progress on the courier’s website.
5. Delivery Issues
5.1 If your order has not arrived within the estimated delivery window, please contact our customer support team at [infodeambassador@gmail.com] with your order details.
5.2 De Ambassador is not responsible for delays caused by incorrect shipping addresses provided by the customer or courier service disruptions.
5.3 If a package is lost in transit, we will work with the courier to resolve the issue promptly.
6. International Shipping
6.1 International customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs regulations.
6.2 Delays caused by customs clearance are beyond our control.
7. Changes to Shipping Address
7.1 Requests to change the shipping address must be made within 24 hours of placing the order by contacting our customer support team at [infodeambassador@gmail.com].
7.2 We cannot guarantee address changes once an order has been processed.
8. Contact Us
For any questions or concerns regarding shipping, please reach out to our customer support team at [infodeambassador@gmail.com]. We are here to assist you.
Thank you for choosing De Ambassador. We appreciate your trust in our brand!
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