At De Ambassador, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return Policy outlines the process for returns and exchanges.

1. Eligibility for Returns

1.1 Items must be returned within 10 days of receipt.

1.2 To qualify for a return, the item must:

Be in its original, unused condition.

Include all original tags, labels, and packaging.

1.3 Items that are worn, washed, damaged, or altered in any way are not eligible for return.

1.4 Certain items, such as sale items, customized products, or gift cards, are non-returnable unless defective.

2. Return Process

2.1 Initiate the Return: Contact our customer support team at [infodeambassador@gmail.com] to initiate a return. Please include your order number, a description of the item(s) you wish to return, and the reason for the return.

2.2 Shipping the Return:

After approval, you will receive detailed instructions on how to return your item(s).

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Use a trackable shipping method to ensure your return reaches us safely. De Ambassador is not responsible for lost or delayed shipments.

2.3 Inspection and Refund:

Once your return is received, it will be inspected to ensure it meets the eligibility criteria.

Refunds will be processed to the original payment method within 7-10 business days after the return is approved.

You will receive a confirmation email once the refund is issued.

3. Exchanges

3.1 Exchanges are allowed for items of the same style in a different size or color, subject to availability.

3.2 To request an exchange, contact our customer support team at [infodeambassador@gmail.com]. The process for exchanges is similar to returns.

3.3 If the requested item is unavailable, a refund will be issued instead.

4. Damaged or Defective Items

4.1 If you receive a damaged or defective item, please notify us within 7 days of receiving your order.

4.2 Provide photos of the damaged or defective item along with your order details when contacting customer support.

4.3 We will cover all shipping costs for returns or exchanges of damaged or defective items and ensure a prompt replacement or refund.

5. Final Sale Items

5.1 Items marked as “Final Sale” are not eligible for return, refund, or exchange unless they arrive damaged or defective.

6. International Returns

6.1 International customers are responsible for all return shipping fees, including customs duties and taxes.

6.2 Refunds will be processed after the returned item clears customs and is inspected.