Ambassador Havana

We want you to love your De Ambassador purchase! If you are not completely satisfied, our return policy is designed to make the process easy and worry-free.

1. Return Window

You have 30 days from the date of purchase to return any item(s). Returns must be initiated within this period.

2. Conditions for Returns

• Items must be unworn, unwashed, and in their original condition, with all tags attached.
• Items marked as "Final Sale" are not eligible for returns or exchanges.
• Footwear must be returned in its original shoe box. Please place the shoe box inside another box to prevent damage during shipping.

3. Refunds

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your returned items.

Original shipping fees are non-refundable.

If you received a damaged or defective item, please contact our support team immediately.

4. Exchange Policy

We do not offer direct exchanges. If you would like to exchange an item, please return the original and place a new order.

5. Return Process

• Visit our website and go to the “Returns” section to initiate a return.
• Follow the instructions provided to print your return label.
• Package the item securely and affix the label.
• Drop off your package at your nearest shipping location.

6. Return Shipping Fees

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.