Policies
De Ambassador Terms and Conditions
Welcome to De Ambassador! These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By engaging with De Ambassador, you agree to be bound by these Terms. Please read them carefully.
1. General Information
1.1 Company Information: De Ambassador is a premium clothing brand committed to providing high-quality apparel and accessories.
1.2 Contact Information:
For any questions or concerns, please contact us at
Address
Ground Floor Shaheen Plaza, PRC Chowk, Mardan, Mardan, Pakistan.
Infodeambassador@gmail.com
De Ambassador Privacy Policy
At De Ambassador, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, products, and services.
1. Information We Collect
1.1 Personal Information: We collect personal information you provide to us, including but not limited to your name, email address, shipping address, phone number, and payment details.
1.2 Non-Personal Information: We may collect non-personal information such as your browser type, device information, IP address, and website usage data.
1.3 Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
2.1 To process and fulfill your orders, including shipping and delivery.
2.2 To communicate with you regarding your purchases, inquiries, or account updates.
2.3 To improve our website, products, and services through data analysis and feedback.
2.4 To send promotional emails or offers, if you have opted in to receive marketing communications. You can opt out at any time.
2.5 To comply with legal obligations or resolve disputes.
3. Sharing Your Information
3.1 We do not sell or rent your personal information to third parties.
3.2 We may share your information with trusted third-party service providers, such as payment processors, shipping carriers, and IT support, solely for the purpose of providing our services.
3.3 We may disclose your information if required by law, regulation, or legal process.
4. Protecting Your Information
4.1 We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
4.2 While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
5.1 You have the right to access, update, or delete your personal information at any time. Contact us at [infodeambassador@gmail.com] to make such requests.
5.2 You may opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
6. Third-Party Links
6.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
7. Children’s Privacy
7.1 Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
8.1 We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.
8.2 We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: infodeambassador@gmail.com
Thank you for trusting De Ambassador. Your privacy is important to us!
De Ambassador Shipping Policy
At De Ambassador, we aim to provide a seamless shipping experience. This Shipping Policy outlines our shipping methods, timelines, and other important information.
1. Processing Time
1.1 All orders are processed within 1-2 business days after payment is confirmed.
1.2 Orders placed on weekends or holidays will be processed on the next business day.
1.3 In the event of high order volumes, processing times may be extended. Customers will be notified of any delays.
2. Shipping Methods and Timelines
2.1 Standard Shipping: Orders shipped via standard shipping typically arrive within 5-7 business days after processing.
2.2 Expedited Shipping: Expedited shipping options are available at checkout and generally arrive within 2-3 business days after processing.
2.3 International Shipping: Delivery times vary by destination and typically range from 7-14 business days, excluding customs clearance times.
2.4 Shipping timelines are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.
3. Shipping Costs
3.1 Shipping costs are calculated at checkout based on the shipping method selected and the delivery location.
3.2 Free standard shipping is offered on orders over [RS/3000], unless stated otherwise in promotions.
4. Order Tracking
4.1 Once your order is shipped, you will receive a confirmation email with tracking information.
4.2 Use the tracking number provided to monitor your shipment’s progress on the courier’s website.
5. Delivery Issues
5.1 If your order has not arrived within the estimated delivery window, please contact our customer support team at [infodeambassador@gmail.com] with your order details.
5.2 De Ambassador is not responsible for delays caused by incorrect shipping addresses provided by the customer or courier service disruptions.
5.3 If a package is lost in transit, we will work with the courier to resolve the issue promptly.
6. International Shipping
6.1 International customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs regulations.
6.2 Delays caused by customs clearance are beyond our control.
7. Changes to Shipping Address
7.1 Requests to change the shipping address must be made within 24 hours of placing the order by contacting our customer support team at [infodeambassador@gmail.com].
7.2 We cannot guarantee address changes once an order has been processed.
8. Contact Us
For any questions or concerns regarding shipping, please reach out to our customer support team at [infodeambassador@gmail.com]. We are here to assist you.
Thank you for choosing De Ambassador. We appreciate your trust in our brand!
De Ambassador Return Policy
At De Ambassador, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return Policy outlines the process for returns and exchanges.
1. Eligibility for Returns
1.1 Items must be returned within 10 days of receipt.
1.2 To qualify for a return, the item must:
Be in its original, unused condition.
Include all original tags, labels, and packaging.
1.3 Items that are worn, washed, damaged, or altered in any way are not eligible for return.
1.4 Certain items, such as sale items, customized products, or gift cards, are non-returnable unless defective.
2. Return Process
2.1 Initiate the Return: Contact our customer support team at [infodeambassador@gmail.com] to initiate a return. Please include your order number, a description of the item(s) you wish to return, and the reason for the return.
2.2 Shipping the Return:
After approval, you will receive detailed instructions on how to return your item(s).
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Use a trackable shipping method to ensure your return reaches us safely. De Ambassador is not responsible for lost or delayed shipments.
2.3 Inspection and Refund:
Once your return is received, it will be inspected to ensure it meets the eligibility criteria.
Refunds will be processed to the original payment method within 7-10 business days after the return is approved.
You will receive a confirmation email once the refund is issued.
3. Exchanges
3.1 Exchanges are allowed for items of the same style in a different size or color, subject to availability.
3.2 To request an exchange, contact our customer support team at [infodeambassador@gmail.com]. The process for exchanges is similar to returns.
3.3 If the requested item is unavailable, a refund will be issued instead.
4. Damaged or Defective Items
4.1 If you receive a damaged or defective item, please notify us within 7 days of receiving your order.
4.2 Provide photos of the damaged or defective item along with your order details when contacting customer support.
4.3 We will cover all shipping costs for returns or exchanges of damaged or defective items and ensure a prompt replacement or refund.
5. Final Sale Items
5.1 Items marked as “Final Sale” are not eligible for return, refund, or exchange unless they arrive damaged or defective.
6. International Returns
6.1 International customers are responsible for all return shipping fees, including customs duties and taxes.
6.2 Refunds will be processed after the returned item clears customs and is inspected.
De Ambassador Cancellation Policy
At De Ambassador, we understand that plans can change. This Cancellation Policy outlines how you can modify or cancel your order.
1. Order Cancellation
1.1 Cancellation Window:
You may cancel your order within 24 hours of placing it for a full refund.
After 24 hours, cancellation requests may not be accepted if the order has already been processed or shipped.
1.2 To request a cancellation, please contact our customer support team at [infodeambassador@gmail.com] as soon as possible. Include your order number and reason for cancellation.
2. Processed or Shipped Orders
2.1 Once an order has been processed or shipped, it cannot be canceled. However, you may return the item in accordance with our [Return Policy].
2.2 Shipping costs for returns due to cancellations after shipment are the responsibility of the customer unless the error is on our part.
3. Refunds for Canceled Orders
3.1 Approved cancellations within the 24-hour window will receive a full refund to the original payment method.
3.2 Refunds for cancellations after the 24-hour window, if approved, will be processed minus any applicable fees (e.g., restocking or shipping fees).
3.3 Refunds will be processed within 7-10 business days of cancellation approval.
4. Modifications to Orders
4.1 To make changes to your order (e.g., update shipping address, change product size), please contact us at [infodeambassador@gmail] within 24 hours of placing your order.
4.2 We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
5. Exceptional Circumstances
5.1 If an order cannot be fulfilled due to stock issues or other unforeseen circumstances, we will notify you promptly and provide a full refund or alternative solutions.
5.2 De Ambassador reserves the right to cancel orders that violate our Terms and Conditions or appear fraudulent.
6. Contact Us
For cancellations, modifications, or inquiries, please contact our customer support team at[infodeambassador@gmail.com]. We’re here to assist you.
Thank you for choosing De Ambassador. We appreciate your understanding and cooperation!